Privacy Policy

Privacy & Personal Data Protection Policy

Majlis Perbandaran Kulim Kedah (MPKK) — Last updated: 01 November 2025

1. Introduction

This website is owned and operated by the Majlis Perbandaran Kulim Kedah (MPKK). MPKK is committed to protecting users’ privacy and personal information in line with Malaysia’s public administration policies and practices.

2. Information Collection

MPKK only collects personal information necessary for the effective delivery of public services. Information that may be collected includes but is not limited to:

• Full name
• Identity card / passport number
• Email address and mailing address
• Phone number
• Information related to MPKK applications or services

This information may be obtained through online forms, registration or login systems, official emails, feedback forms, and website access logs (e.g., cookies and server logs).

3. Purpose of Information Collection

The personal information collected is used for the following purposes:

• To process MPKK service and program applications
• To provide agency information and services to users
• For official communications between MPKK and users
• To generate statistical analyses for website and service improvement

4. Disclosure of Information

Your personal information will not be disclosed to any third party except in the following situations:

• As permitted or required by law;
• To other government agencies or departments for official purposes;
• With your written consent.

MPKK will not sell or rent users’ personal information to any external parties.

5. Information Security

MPKK takes appropriate security measures to protect your personal information from unauthorized access, misuse, unlawful disclosure, alteration, destruction, or data loss. These measures include the use of security software, firewalls, access controls, and compliance with the Malaysian Government ICT security policies.

6. Data Retention and Destruction

Personal information will be retained as long as necessary to fulfill the purpose of its collection or as required by law. After that period, the information will be securely and properly destroyed in accordance with government record management procedures.

7. Your Rights

You have the right to:

• Access your personal information held by MPKK;
• Request corrections for any errors or inaccuracies;
• Withdraw consent for the use of your personal information (where applicable).

Requests related to these rights may be submitted through MPKK’s official channels as listed below.

8. Links to Other Websites

This privacy policy applies only to MPKK’s official website. If you link to other agencies or organizations’ websites, their respective privacy policies will apply.

9. Policy Changes

If there are any changes to this policy, a notice will be displayed on this website and the updated date will be stated. Continued use of this website after such changes will be deemed as acceptance of the updated policy.

10. Contact Us

Disclaimer: Although the Personal Data Protection Act 2010 does not directly apply to government agencies, MPKK upholds the principles of personal data protection to ensure the security, confidentiality, and transparency of all users of MPKK’s official website.